RETURNS POLICY

Thank you for choosing FRANATO, we hope you can find the perfect shapewear, with our best shopping experience guarantee, you get easy returns or exchanges for another size, color, or product

If you are not satisfied with your FRANATO purchase, you may return it within a 30-day period as from the day of order. Once the 30 days’ period is over, we assume that you are satisfied with your products.

Returns will be subject to a $5 return shipping fee, which will be deducted from your refund. (note: initial shipping rates are non-refundable)
If you decide to return the products to us for a refund in accordance with our returns procedure, risk will remain with you until you have delivered the returned products to us, please following the corresponding procedure for these purposes.

All products must be returned in the same condition they were when they were received by you. This means the products cannot damaged nor stained, washed, worn (other than to carefully try them on) or altered in any way and that any labels or tags must not have been removed.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

How to returns ?
No worries, returns are simple. You just have to keep the product is must be returned unworn, unwashed, in their original condition and with all tags attached. 

Let’s get returns product started:
Please find the order you want to return or exchange in MY ORDER and click on REQUEST A REFUND at the top right of the order Once your request is submitted, we'll send confirm returns instructions via email. Please don't forget to check your inbox, spam, or junk folder.

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment. (Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.)

Need help with sizing or which product to get? Chat with our Customer Service

Didn’t get a shipping label or confirm returns instructions? 

Simply CONTACT US(franato_service@hotmail.com) and we’ll process it for you as soon as possible.

Is it something else? Please feel free CONTACT US(franato_service@hotmail.com)at any time!
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